Customers go where they are wanted and stay where they are
Keeping your customers satisfied is essential to building a successful,
growing business. While many companies work hard to increase sales,
they may overlook the importance of doing the little things that keep
customers happy and buying more. It is often easier to accelerate your
business by cultivating the customers you already have rather than having
to constantly attract new customers.
If it is true that happy customers buy more, then your business will
benefit tremendously from incorporating Customer Service Perspective.
Just as a chain is only as strong as its weakest link, a thoughtless
remark on the phone or inattention to a customer's needs may result
in the loss of business. Everyone needs to be concerned with customer
Customer Service Perspective identifies eight behavioural characteristics
and two proficiencies that are essential to extraordinary customer service.
This is the information needed to select, coach and train your people
to deliver world-class customer service.
Customer Service Perspective has three types of reports:
- The CSP Placement Report
A Job Match Percentage that tells you how well job candidates measure
up to your customer service standards and the degree of alignment
between their customer service perspective and the specific expectations
of your company.
The report also has "Considerations for Interviewing." Whenever
a job candidate’s score misses your customized Job Match Pattern,
his or her report suggests interview questions to stimulate conversation
regarding the issue in question. This usually results in a better
understanding of the company’s customer service position and
effectively communicates the company’s expectations and policies.
- The CSP Coaching Report
Identifies the areas where individualized training and coaching will
effectively instil the customer service attitudes you want in all
of your employees.
- The CSP Individual Report
Helps employees increase their awareness of their customer service skills
or lack thereof. It is a tool to help them become better employees and
deliver the kind of customer service that contributes to the success
of your business.
Ensure everyone in your company is on the
customer service team.
Win customers for life!
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& Selection Tools